CASE MANAGEMENT STRATEGIES
Refugees and asylum seekers who must learn to navigate unfamiliar systems, often without fluency in the receiving country language, can benefit greatly from case management. Strength-based case management which emphasizes that everyone has inherent resources to achieve their goals, can lead to early self-reliance. The resources in this section highlight best practice program models and service delivery techniques for effectively engaging with and supporting refugees and asylum seekers.
Fundamentals of Service Delivery & Case Management
A manual published by the United States Conference of Catholic Bishops covering the basic principles and ethics of social work and how these apply to everyday situations in service provision for refugees.
A EURITA self-assessment tool to help resettlement and integration practitioners identify the current stage of their case management practice in the areas of Client Engagement…
A EURITA self-assessment tool to help program managers identify the current stage of their case management programming in the areas of Case Management Practice, Recruitment…
A EURITA presentation that provides an overview of the strength-based approach, defines professional boundaries, and identifies case management tools for the European context.
This EURITA guidance document outlines ways to support effective remote case management for resettlement programmes whilst maintaining client confidentiality. It includes a checklist for client safety planning.
The Resettlement Assessment is a EURITA template and guide which includes suggested questions for resettlement staff to use to measure the key outcomes of resettled refugees. These outcomes include whether refugees have adapted to their new lives, feel safe, can access services, and feel included in their communities.
Mental Health & Wellness
This webinar, delivered by Switchboard, describes: the goals and purpose of psychological first aid (PFA); the 5 Basic Principles of PFA; and the Core Actions of PFA during the COVID-19 response.
Professionalism, Boundaries & Self-Care for Integration Practitioners
EURITA Webinar Presentation on Expectations, Boundaries And Self-Care for Resettlement And Integration Practitioners
A EURITA webinar presentation on managing expectations, setting professional boundaries and practicing self-care for…
This post, developed by Switchboard, is one in a series on self-care and emotional wellbeing for refugee service providers during the COVID-19 pandemic.
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A EURITA guidance document for practitioners on implementing standards of cultural orientation (CO) for refugees and asylum seekers. It provides an overview of CO; who should attend, what topics should be covered, modalities for delivery and how to make sessions interactive.Read more...
This EURITA resource, designed for Cultural Orientation (CO) providers, is a compilation of supplemental lesson plans on eight key topics which are essential to newcomers in Europe and can be incorporated into an existing pre or post arrival CO training.Read more...