CASE MANAGEMENT STRATEGIES

Refugees and asylum seekers who must learn to navigate unfamiliar systems, often without fluency in the receiving country language, can benefit greatly from case management. Strength-based case management which emphasizes that everyone has inherent resources to achieve their goals, can lead to early self-reliance. The resources in this section highlight best practice program models and service delivery techniques for effectively engaging with and supporting refugees and asylum seekers.

Fundamentals of Service Delivery & Case Management

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Case Management Manual

A manual published by the United States Conference of Catholic Bishops covering the basic principles and ethics of social work and how these apply to everyday situations in service provision for refugees.

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Case Management Practice Assessment Tool

A EURITA self-assessment tool to help resettlement and integration practitioners identify the current stage of their case management practice in the areas of Client Engagement…

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Case Management Program Assessment Tool

A EURITA self-assessment tool to help program managers identify the current stage of their case management programming in the areas of Case Management Practice, Recruitment…

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Case Management Service Plan

A EURITA sample plan to assist service providers in helping clients identify their short and long-term goals along with actions to achieve them.

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Resettlement Assessment

The Resettlement Assessment is a EURITA template and guide which includes suggested questions for resettlement staff to use to measure the key outcomes of resettled refugees. These outcomes include whether refugees have adapted to their new lives, feel safe, can access services, and feel included in their communities.

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Comprehensive Client Assessment tool

A EURITA sample tool to help service providers assess their clients’ needs in areas including language, employment and finances, food, housing, and health.

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SHARE City Curriculum

A toolkit published in multiple languages by the SHARE Project with templates and guidance in three main areas: Arrival, Reception & Orientation, Integration Support & Planning, and Tools for Caseworkers.

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Strength-based Case Management Webinar Presentation

A EURITA presentation that provides an overview of the strength-based approach, defines professional boundaries, and identifies case management tools for the European context.

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The Story of Newly Resettled Refugees And The IRC

A short video describing the story of newly resettled refugees and the work of the International Rescue Committee.

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Guidelines for Remote Case Management

This EURITA guidance document outlines ways to support effective remote case management for resettlement programmes whilst maintaining client confidentiality. It includes a checklist for client safety planning.

Mental Health & Wellness

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Mental Health Resources

A list of mental health resources recommended by the organization, Bridging Refugee Youth and Children’s Services.

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Post-traumatic Integration E-Learning Training Modules

A series of e-learning modules for service providers on post-traumatic integration and providing low level psychosocial support and intervention for…

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US Programs Mental Health And Wellness Manual

A comprehensive resource guide for practitioners supporting refugee populations.

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Trauma And Case Management

A presentation about the effect of trauma and chronic stress on both staff and clients, followed by an overview of basic techniques of support through case management.

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Psychological first aid: Guide for field workers

This guide covers psychological first aid which involves humane, supportive and practical help to fellow human beings suffering serious crisis events.

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Psychological First Aid during COVID-19 Response - Webinar

This webinar, delivered by Switchboard, describes: the goals and purpose of psychological first aid (PFA); the 5 Basic Principles of PFA; and the Core Actions of PFA during the COVID-19 response.

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HIAS Mental Health and Psychosocial Support Curriculum

A resource from HIAS for providers to implement community-based support groups for refugees, newcomers and
immigrants.

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HIAS MHPSS Curriculum Implementation Guidelines

This document should be used alongside the HIAS Mental Health and Psychosocial Support (MHPSS) Curriculum during planning stages. These guidelines are designed to aid organizations in implementing support groups.

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HIAS MHPSS Training and Resource Annex

This Training and Resource Annex should be used alongside the MHPSS Curriculum and Implementation Guidelines. It contains resources, information, and further reading on key topics related to support groups.

Professionalism, Boundaries & Self-Care for Integration Practitioners

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Boundaries, Staff Safety And Self-Care

An overview of selected topic areas to support staff who serve domestic violence survivors.

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EURITA Webinar Presentation on Expectations, Boundaries And Self-Care for Resettlement And Integration Practitioners

A EURITA webinar presentation on managing expectations, setting professional boundaries and practicing self-care for…

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Headington Institute

The Headington Institute partners with humanitarian relief and development organizations and emergency responders, before, during, and after deployment in order to ensure the well-being of individuals. Their website includes self-assessments…

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Self-Care And Lifestyle Balance Inventory

A personal inventory published by the Headington Institute to assess your current level of physical, psychological and spiritual self-care, and identify ways to stay balanced and prevent burnout.

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Stress & Resilience Course (E-Learning)

This e-learning course offered by the Headington Institute includes a series of 12 short lessons on types of stress, how your brain responds to stress, signs and symptoms of stress, your stress coping style, and ways to build your resilience…

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Wellbeing for Refugee Service Providers during COVID-19: Am I Ok?

This post, developed by Switchboard, is one in a series on self-care and emotional wellbeing for refugee service providers during the COVID-19 pandemic.

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Resources for Dealing with Stress and COVID-19

These resources, recommended by the Refugee Health Alliance, are aimed at managing stress.

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Featured Resources

Educator Briefing Pack: Supporting Ukrainian Students

This IRC briefing pack provides an overview of education in Ukraine, considerations for working with Ukrainian students & families and approaches to welcome and support Ukrainian studentsRead more...

Cultural Backgrounder: Refugees from Ukraine

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