CASE MANAGEMENT STRATEGIES
Refugees and asylum seekers who must learn to navigate unfamiliar systems, often without fluency in the receiving country language, can benefit greatly from case management. Strength-based case management which emphasizes that everyone has inherent resources to achieve their goals, can lead to early self-reliance. The resources in this section highlight best practice program models and service delivery techniques for effectively engaging with and supporting refugees and asylum seekers.
Fundamentals of Service Delivery & Case Management
A manual published by the United States Conference of Catholic Bishops covering the basic principles and ethics of social work and how these apply to everyday situations in service provision for refugees.
A EURITA self-assessment tool to help resettlement and integration practitioners identify the current stage of their case management practice in the areas of Client Engagement…
A EURITA self-assessment tool to help program managers identify the current stage of their case management programming in the areas of Case Management Practice, Recruitment…
The Resettlement Assessment is a EURITA template and guide which includes suggested questions for resettlement staff to use to measure the key outcomes of resettled refugees. These outcomes include whether refugees have adapted to their new lives, feel safe, can access services, and feel included in their communities.
A EURITA presentation that provides an overview of the strength-based approach, defines professional boundaries, and identifies case management tools for the European context.
This EURITA guidance document outlines ways to support effective remote case management for resettlement programmes whilst maintaining client confidentiality. It includes a checklist for client safety planning.
Mental Health & Wellness
This webinar, delivered by Switchboard, describes: the goals and purpose of psychological first aid (PFA); the 5 Basic Principles of PFA; and the Core Actions of PFA during the COVID-19 response.
This document should be used alongside the HIAS Mental Health and Psychosocial Support (MHPSS) Curriculum during planning stages. These guidelines are designed to aid organizations in implementing support groups.
This Training and Resource Annex should be used alongside the MHPSS Curriculum and Implementation Guidelines. It contains resources, information, and further reading on key topics related to support groups.
Professionalism, Boundaries & Self-Care for Integration Practitioners
EURITA Webinar Presentation on Expectations, Boundaries And Self-Care for Resettlement And Integration Practitioners
A EURITA webinar presentation on managing expectations, setting professional boundaries and practicing self-care for…
This post, developed by Switchboard, is one in a series on self-care and emotional wellbeing for refugee service providers during the COVID-19 pandemic.
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This IRC briefing pack provides an overview of education in Ukraine, considerations for working with Ukrainian students & families and approaches to welcome and support Ukrainian studentsRead more...
This EURITA guidance document provides resettlement communities with information on refugees from Ukraine.Read more...