CASE MANAGEMENT STRATEGIES

Refugees and asylum seekers who must learn to navigate unfamiliar systems, often without fluency in the receiving country language, can benefit greatly from case management. Strength-based case management which emphasizes that everyone has inherent resources to achieve their goals, can lead to early self-reliance. The resources in this section highlight best practice program models and service delivery techniques for effectively engaging with and supporting refugees and asylum seekers.

Fundamentals of Service Delivery & Case Management

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Case Management Manual

A manual published by the United States Conference of Catholic Bishops covering the basic principles and ethics of social work and how these apply to everyday situations in service provision for refugees.

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Case Management Practice Assessment Tool

A EURITA self-assessment tool to help resettlement and integration practitioners identify the current stage of their case management practice in the areas of Client Engagement…

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Case Management Program Assessment Tool

A EURITA self-assessment tool to help program managers identify the current stage of their case management programming in the areas of Case Management Practice, Recruitment…

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Case Management Service Plan

A EURITA sample plan to assist service providers in helping clients identify their short and long-term goals along with actions to achieve them.

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Case Management, Institute for Social And Economic Development

A manual published by the Institute for Social and Economic Development describing the case management process in six stages.

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Comprehensive Client Assessment tool

A EURITA sample tool to help service providers assess their clients’ needs in areas including language, employment and finances, food, housing, and health.

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SHARE City Curriculum

A toolkit published in multiple languages by the SHARE Project with templates and guidance in three main areas: Arrival, Reception & Orientation, Integration Support & Planning, and Tools for Caseworkers.

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Strength-based Case Management Webinar Presentation

A EURITA presentation that provides an overview of the strength-based approach, defines professional boundaries, and identifies case management tools for the European context.

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The Story of Newly Resettled Refugees And The IRC

A short video describing the story of newly resettled refugees and the work of the International Rescue Committee.

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Guidelines for Remote Case Management

This EURITA guidance document outlines ways to support effective remote case management for resettlement programmes whilst maintaining client confidentiality. It includes a checklist for client safety planning.

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Resettlement Assessment

The Resettlement Assessment is a EURITA template and guide which includes suggested questions for resettlement staff to use to measure the key outcomes of resettled refugees. These outcomes include whether refugees have adapted to their new lives, feel safe, can access services, and feel included in their communities.

Mental Health & Wellness

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Mental Health Resources

A list of mental health resources recommended by the organization, Bridging Refugee Youth and Children’s Services.

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Post-traumatic Integration E-Learning Training Modules

A series of e-learning modules for service providers on post-traumatic integration and providing low level psychosocial support and intervention for…

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US Programs Mental Health And Wellness Manual

A comprehensive resource guide for practitioners supporting refugee populations.

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Trauma And Case Management

A presentation about the effect of trauma and chronic stress on both staff and clients, followed by an overview of basic techniques of support through case management.

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Psychological first aid: Guide for field workers

This guide covers psychological first aid which involves humane, supportive and practical help to fellow human beings suffering serious crisis events.

Professionalism, Boundaries & Self-Care for Integration Practitioners

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Boundaries, Staff Safety And Self-Care

An overview of selected topic areas to support staff who serve domestic violence survivors.

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EURITA Webinar Presentation on Expectations, Boundaries And Self-Care for Resettlement And Integration Practitioners

A EURITA webinar presentation on managing expectations, setting professional boundaries and practicing self-care for…

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Headington Institute

The Headington Institute partners with humanitarian relief and development organizations and emergency responders, before, during, and after deployment in order to ensure the well-being of individuals. Their website includes self-assessments…

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Self-Care And Lifestyle Balance Inventory

A personal inventory published by the Headington Institute to assess your current level of physical, psychological and spiritual self-care, and identify ways to stay balanced and prevent burnout.

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Stress & Resilience Course (E-Learning)

This e-learning course offered by the Headington Institute includes a series of 12 short lessons on types of stress, how your brain responds to stress, signs and symptoms of stress, your stress coping style, and ways to build your resilience…

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Wellbeing for Refugee Service Providers during COVID-19: Am I Ok?

This post, developed by Switchboard, is one in a series on self-care and emotional wellbeing for refugee service providers during the COVID-19 pandemic.

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Featured Resources

Cultural Orientation Insights

A EURITA guidance document for practitioners on implementing standards of cultural orientation (CO) for refugees and asylum seekers. It provides an overview of CO; who should attend, what topics should be covered, modalities for delivery and how to make sessions interactive.Read more...

A Round-Up of Multilingual Resources on COVID-19

This SWITCHBOARD post contains fact sheets, posters, multimedia resources, and links to live updates in multiple languages about COVID-19, its symptoms, how to prevent it and handwashing.Read more...