E-LEARNING

Introduction to Case Management for Refugee Service Providers

In this interactive e-learning course, you will go through seven modules relating to best practices and service delivery techniques to effectively engage with and support refugees as they adjust to social and economic life in their new community. You will learn how to use a strengths-based case management approach which emphasizes the inherent resources each individual has to achieve their goals and to become self-reliant.

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Free

The Effective Use of Interpreters

This interactive e-learning series for service providers and integration practitioners provides an overview of the skills, protocols and professional behaviors that interpreters are expected to display along with practices that promote an effective encounter. Upon completion of the course modules and a corresponding quiz, you will earn a certificate of completion for the effective use of interpreters to highlight the knowledge you gain.

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Free

Introduction to Interpreting Skills

This interactive e-learning series for interpreters and cultural mediators who serve as interpreters provides an overview of the skills, protocols and professional behaviors that interpreters are expected to display in their work with providers and clients. Upon completion of the course modules and a corresponding quiz, you will earn a certificate of completion for interpreting skills to highlight the knowledge you gain.

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