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This interactive e-learning series provides an overview of the skills, protocols and professional behaviors that interpreters are expected to display along with practices that promote an effective encounter. Upon completion of the course modules and a corresponding quiz, you will earn a certificate of completion for the effective use of interpreters to highlight the knowledge you gain. 

Working With an Interpreter
Audience: Service providers and integration practitioners

What you will learn:

  • How to control physical space during your encounter for optimum communication
  • How to monitor interpreted communication and manage the encounter
  • How to tailor your language to help your interpreter interpret clearly
  • Explore the importance of cultural competence when communicating through an interpreter

Introduction to Ethics, Conduct & Professionalism for Interpreters
Audience: Service providers and integration practitioners

What you will learn:

  • Recognize an ethical conflict
  • State the five key ethics and their meaning
  • Use three steps for saying no when a request violates your ethics